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Board of Directors

Alan Matthews
Director
Head of Projects and Developments at the Public Carriage Office in London

Alan is Head of Projects and Developments at the Public Carriage Office (PCO) in London. The vision and purpose of the PCO is as follows:

‘Taxis and private hire services play a vital part in helping people travel across the Capital providing a unique door-to-door service. They provide links with World City functions and other public transport, operate at times and places when other services are not available, and provide crucial services for passengers with disabilities.

Taxis and private hire services will provide the best possible service. They will have an excellent reputation, be focused on the needs of Londoners and visitors, and help to fulfill the Mayor’s Transport Strategy objectives. Londoners and visitors will have a high awareness of, and confidence in, their services.

As part of Transport for London, the PCO:

License taxis and taxi drivers
License private hire vehicles, operators and drivers
Regulate taxi fares
Appoint taxi ranks
Improve travel information
Make services safer and more accessible
Help the Mayor of London integrate public transport in the Capital

Alan worked for the Metropolitan Police Civil Staff from 1971, joining the Public Carriage Office (PCO) at the end of 1998 to manage the development of private hire licensing. During his time with the Metropolitan Police, Alan held managerial posts in corporate personnel, corporate financial planning and control and traffic operations. Since 1982 he has specialized in managing major business change projects including:

implementation of a new fixed penalty notice system to support the prosecution of moving and stationery vehicle offences
the design and implementation of a corporate financial and management accounting system
the delivery of an in-house police and civil staff payroll service, and preparing the payroll service for commercial competition.

Since joining Transport for London as Head of Projects and Developments, he has successfully managed the:

design and implementation of a new private hire (limousine/for hire) licensing regime, comprising 2,500 operators, 40,000 drivers and 37,000 vehicles
design and implementation of modern IT and administrative licensing infrastructure
outsourcing of taxi licensing inspection services
delivery of a topographical skills assessment service for private hire drivers by way of PCO approved/accredited service providers
introduction of an independent medical advisory service under contract
new technology to support the Public Carriage Office’s wider business improvement programme.

Director Alan Matthews
Islington, London
UK

Office: 00-44-20-7126-1885

Email: alan.matthews@pco.org.uk